It is my biggest priority that you love your jewelry and will be able to enjoy wearing it for a lifetime. Don't hesitate to contact me directly if you have any questions or concerns. You can also email me at kat@nurdleintherough. com.
These are my terms and conditions. Please read them carefully before you purchase any Nurdle in the Rough products. By purchasing Nurdle in the Rough products you warrant that you are at least 18 years old or have your parents permission to purchase products from this website. You should understand that by ordering any of Nurdle in the Rough products, you agree to be bound by these terms and conditions.
I'll ship items out once payment goes through. I will get them in the mail to you within 3 business days. For custom pieces, please plan for design and fabrication, which usually takes 1-2 weeks. Prompt replies on your part to any design questions or sketch proposals from me will allow for a timely turnaround. Made to order pieces usually require 5-7 business days to fabricate, in addition to shipping time.
Domestic shipping within the US will be sent via USPS Priority Mail, arriving within 1-3 days, and will come with $50 insurance. If you'd like to purchase additional insurance for the value of your piece if it is above $50, please contact me before hand, it is available for an additional charge. Upon shipment, you will receive an email with a tracking number for your package. If you need your piece expedited or send another way, please contact me before purchase and I'll be happy to accommodate you.
International shipping will be sent via First Class International mail, arrival times vary but most arrive within 7-10 business days. Upon shipment, you will receive an email with a tracking number for your package. If you wish to purchase insurance for your package, please let me know before hand, it is available for an additional charge. If your package does not arrive on time, there is a possibility that it is being held at your local customs office.
****Attention International Customers:****
If you are outside of the US, please be aware that customs charges may be incurred upon receipt of parcel. I do not falsify customs forms and will not mark merchandise as “gift” or “sample” as this is against the law.
For information on customs fees for shipments to the UK please visit: More Information UK
For information on customs fees for shipments to the EU please visit: More Information EU
For information on customs fees for shipments to Australia please visit: More Information AU
For information on customs fees for shipments to Japan please visit: More Information JP
I am not responsible for any lost or damaged packages. I am not responsible for any packages that are misdelivered due to typos or incorrect addresses entered during checkout, so please double check your address. I will try my best to help you track down any lost packages, but I am enlisting the services of the USPS and any mishap on their end is out of my control. In order to protect against any shipping errors or mistakes, I suggest you purchase additional insurance in the order of the cost of your piece.
You are eligible for a full refund for or exchange of unused and undamaged jewelry in its original packaging within 30 days. I cannot offer refunds or exchanges for custom work or for rings. Shipping is nonrefundable and you must pay for return shipping of returned or exchanged items. In the event of a price difference in an exchange, you'll either be refunded if you paid more than the cost or will need to pay the difference in cost.
Important Information on Rings:
I cannot offer refunds in the event that you provide me with an incorrect ring size because each ring is custom made for you in your size. Please be sure of your ring size before buying a ring, I have printable ring sizers that I can email you at no cost, they are accurate if used correctly. Please note that for wide band rings (more than 5mm wide) you must order a half size larger than your usual ring size.
Refunds and returns must be cleared with me before you send any pieces back. Your refund will go through as soon as I okay it and you provide me with a tracking number.
Pieces that fail within 10 years due to error in fabrication are guaranteed to be fixed for free. After that they may require a fee to be fixed.
Pieces requiring repair due to user error or accident are evaluated on a case by case basis and may require a fee to be fixed.
Website review terms:
Reviews should be left by customers who have purchased jewelry from Nurdle in the Rough Jewelry and reflect their personal experience of receiving their jewelry, wearing their jewelry, or their interactions with me, the business owner.
Reviews relating to specifics will be helpful for future customers, ie. what specifically do you like about your piece of Nurdle in the Rough Jewelry, what drew you to it, what will have you coming back as a repeat customer? Any feedback for me as a business owner is welcome and will help me improve my product, impact on the environment, customer interaction and customer satisfaction.
Any reviews that are inflammatory, abusive, racist, extremist or created with the intent to troll or upset customers will be removed. I have the right as the business owner to decide what constitutes the above grounds for removal.